All chargeable assessments and treatment appointments are subject to our short notice cancellation policy. Please note due to the current circumstances our cancellation policy requires 72 hours’ notice (3 working days) for all cancelled and rescheduled appointments. Cancellations and rescheduling of appointments on Friday for appointments the following Monday, during the weekend and during bank holidays must be notified within 3 working days. We are putting additional effort in organising our diary and we kindly ask you to help us maintain it by coming to your appointment on time or letting us know about changes to your appointment in advance. All appointments cancelled in less than 72 hours(3 working days) are subject to £1 charge per booked appointment minute. Failure to attend same day appointments will be subject to the same charges. If you are running late please let us know as soon as possible, if you are more than 10 minutes late, your appointment may be subject to cancellation, and you will be charged a cancellation fee.
The Knightsbridge Clinic reserves the right to refuse booking an appointment if patient repeatedly misses an appointment, cancels last minute or does not cover the cancellation fees on time.